At Trail Zuno, we strive to ensure that you are satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand your rights and our procedures.

1. Returns Eligibility
Products can be returned only if they are defective, damaged, or incorrect. Returns must be requested within 7 days of receiving the product. Products must be unused, in their original packaging, and include all accessories.

2. Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will guide you through the process and provide instructions for returning the product.

3. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. If approved, a refund will be issued in the form of cash on delivery reimbursement. Please note that refunds may take up to 7–10 business days to process.

4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. This includes products that have been used or damaged by the customer.

5. Shipping for Returns
Customers are responsible for any costs associated with returning the product unless the return is due to an error on our part or a defective item.

6. Exchanges
Currently, Trail Zuno does not offer direct exchanges. If you wish to exchange a product, please return it first and place a new order for the desired item.

7. Contact Information
For any questions, concerns, or assistance regarding returns and refunds, please contact us at [email protected].